2024 Annual Report

The 2024 New Home Ombuds Annual Report has been issued. The report can be found here.

Canada Day Closure

The New Home Ombuds office will be closed on Monday, June 30th and Tuesday, July 1st in recognition of the Canada Day holiday.

While our office is closed, you can still call us at 416-229-3828 (toll-free at 1-877-880-3828) to leave a voicemail message or email us at ombuds@newhomeombuds.ca.

We will reopen on Wednesday, July 3, 2025.

WELCOME TO THE NEW HOME OMBUDS OFFICE

If you think Tarion has treated you unfairly, we are here to help.

MAKE A COMPLAINT

Who We Are

We are an independent, impartial and confidential office that promotes and protects fairness within Tarion

What we Do

Guidance

We provide information and advice to help homeowners navigate Tarion's processes and make referrals where appropriate.

Resolution of Fairness Disputes

We receive, review and seek to resolve complaints, to ensure that Tarion treats homeowners fairly.

Recommendations

We make recommendations to resolve fairness disputes and promote fair treatment.

Learn More

Let us help you!

“Thank you once again for taking the time to address my concerns and offering some information regarding the proper channels to pursue further action. You have really helped us to better understand the processes of Tarion and reasons for determinations to date.”

“Staff were amazing and got action on the file so quickly! I really appreciate their work on this file”

“This is an outstanding service and you have been great and very helpful.”