2023 Annual Report

The 2023 New Home Ombuds Annual Report has been issued. The report can be found here. If you have questions about the report, you can contact us by email at ombuds@newhomeombuds.ca

Civic Holiday Closure

The New Home Ombuds office will be closed on Monday, August 5, 2024 in observance of the Civic Holiday.
While our office is closed, you can still call us at 416-229-3828 (toll free at 1-877-880-3828) to leave a voicemail message or send us an email at ombuds@newhomeombuds.ca

We will reopen on Tuesday, August 6, 2024. 


If you think Tarion has treated you unfairly, we are here to help.


Who We Are

We are an independent, impartial and confidential office that promotes and protects fairness within Tarion

What we Do


We provide information and advice to help homeowners navigate Tarion's processes and make referrals where appropriate.

Resolution of Fairness Disputes

We receive, review and seek to resolve complaints, to ensure that Tarion treats homeowners fairly.


We make recommendations to resolve fairness disputes and promote fair treatment.

Let us help you!

“Thank you once again for taking the time to address my concerns and offering some information regarding the proper channels to pursue further action. You have really helped us to better understand the processes of Tarion and reasons for determinations to date.”

“Staff were amazing and got action on the file so quickly! I really appreciate their work on this file”

“Thank you for listening to my concerns. Although I may not agree with your findings, I feel that you helped me.”