Disputing Our Findings
If you want us to review a decision we made, you can email us to request a review.
Please explain the reasons for your request and include relevant information. We will promptly acknowledge receipt of your request and will let you know next steps within one week. We may contact you to obtain additional information about your concerns.
If we determine that it is not appropriate to review the decision, we will let you know and will provide reasons for this determination.
The Ombuds office may review its decision if:
- Relevant information was overlooked.
- There was an error of fact or law.
- There was a procedural error in how the Ombuds case was handled.
[RS1]I wonder if a better word would be "information"
We welcome feedback that will help us to improve the service we provide. No reprisal action will result from submitting a complaint.
You can submit a complaint about an Ombuds staff member’s conduct or about how we handled a matter. This could include rudeness, delay, inaccurate information, bias, or conflict of interest, among other concerns.
If you have a complaint about a staff member, try to discuss it with them first. You can also contact the Ombudsperson directly and they will perform an internal review. Submit a complaint to the attention of Tom Barber via email: ombuds@newhomeombuds.ca Or call 1-877-880-3828 and ask for the Ombudsperson.
We will acknowledge complaints about staff within two business days and will strive to respond to them within 15 business days. If we are unable to meet this timeline, we will let you know.
If you have a complaint about the Ombudsperson himself, you can email it to the Chair of the Stakeholder Committee of the Board of Directors at stakeholdercmtechair@tarion.com. Please put "confidential" in the subject line of the email.