Communication Unclogged

A frustrated homeowner contacted the Ombuds office because they faced challenges confirming a settlement to resolve warranted concerns with their plumbing system. They complained about delays and a lack of response to their follow-up calls and emails over a three-week period. 

Our office intervened by contacting the manager assigned to their case. We were able to facilitate a response from Tarion, who agreed to accept the homeowner’s counteroffer. Additionally, Tarion committed to sending the necessary paperwork to finalize the settlement within the week.