Suspicion Tempered

A homeowner called to say they thought it was suspicious that Tarion suddenly shifted perspective about their flooring. At the inspection, they thought Tarion had acknowledged there was a problem with the flooring installation and the builder had even offered a cash settlement to repair it. When Tarion sent their assessment report, it said the flooring wasn’t warranted. The homeowner wondered if the builder had talked to Tarion after the inspection and persuaded the representative to make the item unwarranted. 

When the Ombuds office investigated the matter, we identified the flooring had not been submitted within the required warranty period. Tarion staff may have acknowledged that the flooring was defective, but unfortunately, since it was not claimed within the first year, it was not covered. As a customer service gesture, the builder offered a cash settlement to resolve the flooring. This is at the builder’s discretion, and it does not impact whether an item is warranted.